> Shop Information

To facilate the way of shopping in our shop, we would like to clearly document all appreciable information and data.

1. Signing of a contract

    We get an obliged order for the goods in your "shopping basket" after you send your personal data by pressing the "submit" button.

    After transmitting your order, you get an order confirmation. The bill of sale is signed by getting the order confirmation or by delivery of our goods.

2. Validity

    All deliveries and achievements from ERLINDA in accomplishment of assignments, which has no connection with a customer's commercial or independent occupation, are based on these Terms of Payment and Deliveries (TPD).

    All additional agreements, particularly concerning terms of payment - explicitly require our written confirmation.

3. Methods of payment

  • Credit Cards: Master Card, Visa Card, Diners Card
  • Payment in advance
  • Invoice (in the case of existing trade relations)
  • PayPal

4. Delivery

    By mail or package service

5. Delivery time

  • Germany 24h - 48h
  • EU wide 3 - 5 days
  • North and South America 4 - 6 days
  • Rest of the world 6 - 10 days

6. Right to return unsatisfactory products

    30 days without further notice according to § 13 BGB (Germany)

    In the case of a revocation the eventually done payments will be refunded to the customer within a period of 30 days after receipt of goods.

    The customer has the right to send back the goods at our risk, if the amount of the ordered goods does not exceed the value of 40,00 EUR. Furthermore the customer has to shoulder the costs of the redelivery. By a value of more than 40,00 EUR or wrong delivery, ERLINDA contributes the the costs of returning.

    In case damaged or faded goods are returned, the legal and permitted sum will be deducted. This can be avoided if the customer checks the goods on delivery as it is usual in all other stores. Returned goods must have no signs nor marks of use and must be returned in its original packaging.

6.1 Excluded from the return

    Goods which are custom made or specifically made for personal use, products of a certain consistency, as well as opened packaging and used goods cannot be sent back.

7. Shipping

    Goods of a value more than 100,00 EUR being sent to the EU are free of charge.

    Goods of a value less than 100,00 EUR are being sent at the most favorable shipping rates (shipping charged).

7.1 Freight charges

    The all-inclusive rate of 7,00 EUR includes as well an transport insurance

    Transportation fees for other countries according to our price table.

8. Warranty

    With this consumer guarantee, ERLINDA guarantees each product to be free from defects in materials and workmanship for a period of 1(one) year from the time of its original purchase.

    If during this period of guarantee a product proves defective due to improper materials or workmanship, we will without charge for labour or parts, repair or replace the product or its defective parts upon the term and conditions set out below.

    ERLINDA reserves the right (at its sole discretion) to replace defect products with either new or recycled spare parts or products.

9. Ways to order

    by e-mail: shop@erlinda.de
    by phone: +49 - 2153 - 40.27.61
    by fax: +49 - 2153 - 40.27.67
    by mail:
    ERLINDA cutlery
    Schlagbaumerstr. 154-156
    42653 Solingen
    Federal Republic of Germany

10. Legal arrangement

    For all arising jurisdictional actions, such as payment, fulfillment, drafts and cheque actions as from this contract between traders, egal persons of communal rights or communal legal fiscal policy will exclusively place the trial for all of these commercial connections proceeding legal action, the seat of the company ERLINDA cutlery, Solingen, is thus appointed as court of justice: SOLINGEN (Germany) insofar as no other competent court has been confirmed by us.

11. Privacy

    The information (personal as well as commercial) which is sent to ERLINDA cutlery e.K. is only used for internal purposes and will not be published or transmitted to a third party in accordance with the Federal Privacy Act (Bundesdatenschutzgesetz (BDSG)). All personal data will be deleted after 90 days after receipt of payment, unless no sales contract problems or sale disturbance arises.

12. Cookies

    We use a single cookie to keep track of the items you place into your shopping basket as you browse through our product gallery. This cookie only stores session data. We do not save any personal or confidential information in this cookie, and it is immediately deleted from your computer after you submit your order or at closing the browser.